Click to order
The FLÜG online store invites individuals to conclude an agreement on the terms of an offer.

The subject of the contract is the sale of goods through the website

Product descriptions and prices are available in the product catalog. Information on payment and delivery methods is available in the Payment and Delivery sections.

The contract is considered concluded from the moment the order is placed by the buyer through the website, online chat on the website, e-mail or by calling the support service.

Confirmation and details of the order come to the contacts specified by the user immediately after posting on the site. We will process your order within 2 days from the date it was placed.

Orders for delivery by regular courier are carried out by agreement of the date and time by the buyer. Third-party delivery orders are processed according to the internal courier route schedule. A third-party carrier is responsible for the delivery time and the absence of damage to the goods during delivery, but we guarantee assistance and assistance in the implementation of high-quality and timely delivery. Change of delivery address if the order is on the way, or re-delivery in case of non-delivery is paid by the buyer additionally.

Goods of good quality can be returned or exchanged within 14 days from the date of receipt, with full preservation of the presentation. To do this, send an email to and indicate: number and date of the order, contact phone number.

If you need to return a product of inadequate quality, attach a photo to the letter that clearly shows the defect. When the item is returned to the warehouse, we will refund or make an exchange.

In the event of complaints, a pre-trial dispute resolution procedure is mandatory. Send us an email to We will review the claim and respond to you within 2 business days. If an agreement does not work out, the disputes are referred to the Arbitration Court of the city of St. Petersburg.

The buyer agrees to provide the seller with the following personal data:
- name.
- phone number.
- E-mail address.
- delivery address.

When paying with a bank card, the client is directed to the Robokassa payment service, which is responsible for processing and safeguarding the data of the client's bank card.

Customer data is used to pay for the order and make delivery. More information in the Privacy Policy section.

When pre-ordering goods from the PRE-ORDER 2021 category, the buyer agrees to the terms and conditions of delivery of goods, including deferred shipment.

The store has the right to change the offer at its own discretion. Changes take effect from the moment they are published on the website

IE Malysheva Dina Halilevna, INN: 510802295341 ORIP: 319470400109142.

Section changed 15 November 2021
Designed in Saint Petersburg
© 2020 FLUG | Store